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Spa Policy & Information  - Spa Services in Chula Vista

Reservations
Personal services are limited. Please reserve appointment at least two days prior to arrival. For reservations and information, please call Balensi’s Spa at (619)476-0706

Spa Check-In
Please arrive 10 minutes prior to your appointment. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.

Spa Packages
Please arrive 15 minutes prior. We will provide you robe, slippers and a private locker for you personal belongings. Please do not bring jewelry and other valuables.

Cancellation
Treatments are reserved especially for you. Please provide a 24 hours cancellation notice to avoid a full treatment cancellation charge. A 24 hours notice is requested for package reservation.

Age Requirement
Spa services are available to guest 18 years and older. Facials are available to guests ages 13 and 17 with a parent’s signed permission. Our spa is an adults-only environment.

Medical Condition
When you call for a reservation, please tell our spa concierge if you are pregnant, have high blood pressure, allergies or any other conditions we should know about.

Gratuities
An 18% service charge can be added to services for your convenience.

Spa Etiquette
To preserve the tranquility of the spa environment, please no children allowedwithout any services, refrain from use of cell phone and mobile devices while inside the spa.

Relaxation Massage of 30 Minutes
Appointment includes 25 minutes of massage time and 5 minutes of intake and changing time.

Appointment Of 60 Minutes
Appointment includes 50 minutes of service time and 10 minutes of intake and changing time.

Relaxation Massage Of 90 Minutes
Appointment includes 80 minutes of massage time and 10 minutes of intake and changing time

*In order to provide an enjoyable experience for all guests, we cannot guarantee the full time for late arrivals, as this may interfere with the amount of time available for the next guest.
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